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Support requests sent to our Helpdesk contain often the same questions. To help you faster we collected the most frequently asked questions and published their answers here.
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| Account/Confixx |
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Problem: I lost my account credentials. Can you send them to me again?
Solution: Please use the function 'Passwort holen' (get password) of Confixx. Below the Confixx login form you find a text asking if you have forgotten your password ("Haben Sie Ihr Passwort vergessen?"). By using your username "webXXX" and your e-mail address you will receive an e-mail containing your new password. Please note that the e-mail address must be the same address from which we have received your order. Be aware, that your current password cannot be e-mailed due to password encryption, a new one will be set. If you have forgotten your username, too, please contact the Helpdesk. |
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Question: What's the internet address (URL) to login into Confixx?
Answer: On top of our website click on the button "Hosting-Manager". On this page you will find the links for the Confixx logins.
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| Backup |
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Problem: I deleted some files on my web space by mistake. Can you restore them?
Solution: Yes, we do create a daily backup in case of hardware problems. The type of the backup is incremental which means all modified files will be backed up. Therefore, if you have deleted a file, we can restore this from the backup. Please contact the Helpdesk as soon as possible and tell us the exact path and name of the file. |
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Problem: I deleted data of a database. Can you restore this data again?
Solution: As you can see in the previous answer we create a daily incremental backup. This also includes a backup of all customer databases (a so called dump). We keep daily database dumps during a time frame of 5 days. If you contact us immediately (and within 4 days) we are able to restore the database. Please note that a whole database and not just one table or field will be restored. |
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Question: How can I create my own automatic database backups?
Antwort: You can use the Crontab-function of Confixx. Logged in Confixx you find this function under "Settings/Crontab". Use the form to define the hour, the date or the day of the week and the following command:
mysqldump -u webXXX --password=xyzpassword usr_webXXX_1 > /var/www/webXXX/html/dbbackup.sql
Replace webXXX by your own username and xyzpassword with your own database password. Replace usr_webXXX_1 by the name of your database you want to back up. At the end of the command set the path where you want to save the database dump. Important: Do not forget the '>' sign in front of the path. |
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| Domains |
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Question: How can I add an additional domain into my account?
Answer: If you haven't reached the max number of Domain-Pointings for your hosting package yet, just write an e-mail to the Helpdesk and tell us the name of the new domain and your account info. We will then add this domain as a new Domain-Pointing in our DNS name servers and in your account.
If you already use the maximum number of Domain-Pointings for your hosting package, please order an additional domain on our website (please see Additional services for more information). |
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Question: I manage my domain at another registrar. Which DNS name servers should I use to use your services?
Answer: Please use the following name servers:
NS1: ns1.novacompany.ch
NS2: ns2.novacompany.ch |
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Question: How can I transfer my domain to Nova Hosting?
Answer: We will need the so called Authcode to transfer your domain. You will receive this Authcode from your current/previous domain registrar.
Then fill in the online domain order form fand select "Domain transfer". Please give us as much information as possible in the form (your existing account and the area your account is located on). We will then launch the transfer.
As domain owner you will likely receive an e-mail containing information how to approve the transfer. Depending on the registrar this could be by clicking on a link or sometimes even do nothing - in any case please read the e-mail carefully. After 1-2 days the transfer should be finished. |
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Question: What is a Domain-Pointing?
Answer: A Domain-Pointing is a domain (web address) which is prepared in your hosting account. In your account you can manage this domain, e.g. create e-mail addresses and forward the domain to a folder. You are able to have several Domain-Pointings per account, this means you can host several completely different websites in the same account. |
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Question: How can I host several websites with different domains in my account?
Answer:
As already mentioned in the FAQ with 'Domain-Pointing' several domains can be managed on your hosting account. To create a second website under the domain 'domain2.ch' you have to create a new folder in the html directory, e.g. call it 'domain2'. Now upload the complete website into this new folder 'domain2'.
After the FTP-upload, log in to Confixx with your account credentials and select Settings->Domains. Change the domain redirection for 'domain2.ch' and set the field to the created folder: '/domain2'.
The slash (/) represents the html folder.
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Question: I want to use an Umlaut-Domain (e.g. müller.ch). What do you recommend?
Answer: Domains with umlauts (ä, ö, ü for example) are theoretically working fine since a few years but it is not recommended to only use an umlaut domain. It already starts with international visitors of your website which don't have the umlaut keys on the keyboard. Furthermore all e-mail applications (both on the sender and on the recipient side) need to be able to display the umlauts. In the worst case, e-mails could not be sent or not be received on the recipient side.
We recommend to use both domains (once with the umlaut, once written with ae/oe/ue). This way you can forward your umlaut domain to the ae/oe/ue domain. Do the same forwarding with the created e-mail addresses. This way you make sure your domain works for everyone.
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| E-Mail |
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Question: What's the maximum size of an e-mail with attachments?
Answer: The maximum allowed size on our mail servers is 35MB. Please note though, that attached binary files (like pictures, pdf documents, zip-archives, etc.) need to be converted on the server and the actual size of the attachments increase around 20-30%.
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Problem: I can't send e-mails!
Solution: Please check if your authenticate yourself before sending mails with your e-mail client (like Outlook, Thunderbird, Mac Mail, etc.). It is necessary to activate the option "SMTP Authentication". Take a look at our documentations where we explain how to activate this option. |
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Problem: My E-Mails were sent but were not received by the recipient.
Solution: First of all, please check the e-mail address of the recipient. Is it correct, are there spelling mistakes?
If you haven't received an error by e-mail (e.g. Delivery Notification) it is possible that your e-mail landed in a spam filter or in a spam folder on the recipient side.
Write to our Helpdesk which will investigate your case and will notify you about the reason. Please give the following information (this is very important!): On which area do you have your account? What's the e-mail address you used to send the e-mail (sender)? What's the e-mail address of the recipient (to:)? On which day and more or less around what time did you send the e-mail? |
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Problem: I am receiving e-mails but I can't send any.
Solution: Unfortunately some Internet Service Providers (ISP) like Tele2 or Swisscom/Bluewin started to block the internet port 25, which is used by default to send e-mails (SMTP). If you are a customer of such an ISP you must change the SMTP-Port to 587. Take a look at our documentations how to change that in your e-mail program. |
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Problem: I want to receive and send my e-mails by using an encrypted connection. But the server certificate is not recognized by my mail-client.
Solution: The reason for this is that we have issued our own server certificates. This doesn't mean that the connection is not encrypted, it just means the certificates were not issued by a third party. You may use our CA-certificate to import as a Certificate Authority in your e-mail client. From now on our server certificates will be accepted without showing a warning.
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| FTP |
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Question: To which IP-address (or host name) should I connect to?
Answer: Use your own domain name as host name. If you have several domains in your account, just use one of them (they actually point to the same server). If you don't have your own domain, you may also use the name of the area your account is on: area-1.ch for AREA-1 and area-2.ch for AREA-2.
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Question: Can I also use FTP by using my browser (Internet Explorer, Firefox, Safari, etc.)?
Answer: Yes, logged into Confixx you find "Web-FTP" in the "Tools"-section. Here you have the possibility to upload files to your account by using your browser. |
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Problem: I can't delete certain files or folders, why?
Solution: The files created by a content management system (CMS) like Joomla! were created by the webserver itself and not by the user (uploaded by FTP). In most cases only the owner of these files is allowed to delete them - and this is in this case the webserver user (www-data). Please contact the Helpdesk which files/folders should be deleted.
You also have the possibility to upload and run delapacheuserfiles.php, created by Nova Hosting, in your browser. This script will search for files and folders created by www-data and you can select which ones to delete.
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| Webhosting/Webspace |
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Question: I want to install a content management system (CMS) like Joomla! or Wordpress. Is this possible?
Answer: Yes, many of our customers already use different CMS-applications (e.g. Joomla!, Drupal, Wordpress to name a few). They work flawlessly as they mostly have the same requirements: PHP 5.x, MySQL 4.1 or higher and an Apache web server. Our servers fulfill all of these requirements. Take a look at our technical details for more information.
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Question: Am I the only customer or do I share resources on the server?
Answer: There are several customers on the same server. They all share disk space and server resources. This type of hosting is called "Shared Hosting" which is the reason for our low prices. Although there are several customers on the server the folders and files of each customer are protected from other customers by "locking" the customer in his own environment. |
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Question: How can I access my website if I don't use a domain (yet)?
Answer: You can still access your website if you use your username in combination with the area on which you have your account. If your account is web123 and you are on AREA-2 your address would be http://web123.area-2.ch. |
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Problem: My website shows some special characters (like umlaut ä) in a weird way. What do I need to change?
Answer: Obviously you are using the character encoding UTF-8. Of course this is not a problem at all but we need to allow this encoding for your account manually. By default our web servers show the character encoding ISO-8859-1. Just write an e-mail to our Helpdesk for which domain/website you want to enable UTF-8. |
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| PHP |
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Problem: Why can't I include external web pages?
Solution: The include of external pages (via URL) with external codes could compromise the original website. This could allow malicious code to be executed within the website itself, without being able to control or allow this. Because security matters most, especially in "Shared Hosting" environments, we disallow the include of external pages (allow_url_include off).
To still be able to read pages from external servers you may download the page using FTP or iFrames, so you can include the page locally. |
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Question: Do you support PHP decoders?
Answer: Yes, we have the ioncube loader/decoder running on all our servers.
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| NEWS |
| 17.04.2012 - More Domain-Pointings on Hosting |
| Nova Hosting increases the domain pointings on the hosting packages Expert and Master. From now on you can manage up to 7 domains with your Expert, and up to 12 domai ... read more |
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| 31.12.2011 - 2012: AREA-3 with IPv6 |
We'd like to thank all our customers for an exciting and successful 2011 and we wish you a very happy new year!
Nova Hosting will start 2012 with a new server: AREA-3 will be available fr ... read more |
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| TECH-BLOG |
| 15.05.2012 - Migration of AREA-2 completed |
| Yesterday night, AREA-2 was migrated into new server hardware with 16GB RAM and a fast 8-core CPU. The difference of speed can be seen on large websites with a lot of database queries. Enjoy! |
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| 09.05.2012 - PHP Update on AREA-3 |
| PHP was updated to version 5.3.13 on AREA-3. |
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